RC Optical Systems - Standard Policies and Warranties
RCOS Standard Warranty:
All RC Optical Systems Telescopes, Tracking systems, and Servo Controllers are guaranteed to be free of workmanship or manufacturing defects for a period of one (1) year. Optical quality is quantified by interferometry on the mirror set only.
The procedure for requesting repair is the Customer must obtain a Repair Authorization number from RCOS in advance. Repairs will be at no charge to the customer within the warranty period if it is determined by RC Optical Systems, Inc. that there is no misuse or accidental damage after inspection of the item. Shipping Charges to RC Optical Systems are the responsibility of the Customer; Shipping Charges back to the Customer will be paid by RC Optical Systems.
RCOS at its sole discretion may decide to ship a replacement part to the Customer in order that the Customer may make the necessary repair and return the defective part to RCOS.
RCOS does not Warranty Software. Software issues are subject to review by RCOS of a description of the problem and RCOS may at its sole discretion decide to recommend a workaround, fix the problem, or address it in a new release of the software at some future date. RCOS makes every effort to ensure its Software will function as is documented. Software that is licensed will be referred to the original author. (Software Bisque, SBIG, TCS-LLC, etc.)
Other accessories or components not manufactured by RC Optical Systems may be guaranteed by their respective manufacturer and RC Optical Systems will pass through any warranty offered (typically one year, but may vary) to our Customers.
All checks should be made payable to RC Optical Systems. We accept bank wires, cashiers checks, personal checks and money orders. A 50% deposit is required for ordering and the balance is due upon receipt of optics and prior to shipping.
The point of sale for all RC Optical Systems products is our dock in Flagstaff, Arizona. Arizona State sales tax applies only to Arizona residents. You may choose to have your merchandise shipped via a carrier of your choice. Charges for shipping your order include more than just carrier cost. It also includes packing, documentation, order processing, and insurance. Orders are shipped via customer specified carrier (i.e., UPS, FedEx, Parcel Post) or RC Optical Systems will ship by the least expensive carrier.
We are happy to provide custom work on request. Detailed documentation and drawings are required. All custom products designed and built for the customer are not returnable or refundable.
RC Optical Systems only builds telescopes and instruments "to order". Each instrument is therefore a custom order and is not subject to a trial period, nor may it be returned for a refund.
Payment method is by Bank Wire only. RCOS is not responsible for bank charges associated with transfers or bank wires except for our receiver fee. Orders to foreign countries that are not insurable by Parcel Post cannot be accepted unless the customer authorizes alternate shipping (i.e. International UPS, Fed Ex, Burlington, etc.). Please call, write, or e-mail for shipping quotes.
All prices and terms are subject to change without notice. RC Optical Systems assumes no responsibility for any misinterpretations on the part of the customer, or any liability for damages or injuries incurred from the use or misuse of RC Optical Systems products. RC Optical Systems Astronomical Telescopes are not made for daytime use, and if used as such, will void any warranty. RC Optical Systems reserves the right to refuse sales or service to anyone.